Dhanalakshmi S

About Dhanalakshmi S

A competent BSC.(IT) professional experienced as Quality Analyst 5.5 years of working…

Experience

1. Subject Matter Expert Ftc in Meta - Whatsapp

   Meta

   Jul 2023 — Present · Hyderabad, IN

   As a Business Integrity SME my role is an Outstanding Contributor managing and enforcing WhatsApp to ensure a safe and trustworthy platform.Handling appeals and disputes related to policy enforcement.Creating and managing production-level internal dashboards.Preparing Weekly Business Review and Monthly Business Review reports.Conducting Internal and External Escalations Quality Audits.Updating and driving the implementation of SOPs across the team to ensure consistency and adherence to best practices.Conduct risk assessments to identify potential threats or violations on the platform.Monitoring and enforce rules related to content, user behavior, and advertisements.Collaborate with cross-functional teams to gather information and evidence.Providing guidance on maintaining integrity on the platform.Work with engineering teams to identify areas where technology can enhance policy enforcement.Collaborate with cross-functional teams, Engineering and Product teams.Conducting data analysis to identify trends, patterns, and potential issues.Preparing RCA & Regular reports on policy enforcement activities.Act promptly in response to emergencies or crises affecting platform integrity.

Education

• Nehru Arts and Science College

  Bachelor of Science, Information Technology

  2015 — 2018