Dhana Sekar
Ops support specialist @ CITI | Fraud Operations Expertise|ACH Payments|AML|CDD|EDD|KYC|NAO
- Role
- Ops Support Specialist at Citi
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Dhana Sekar
Tata Consultancy Services relies on contributions as a Senior Process Associate, focusing on chargeback, CDD and EDD. Weekly onshore meetings and associate training further enhanced team communication and knowledge retention. Previous tenure at Infosys BPM involved SME responsibilities in ACH payments and cheque fraud operations, enabling workflow improvements and a 15% reduction in processing time. With a B.E. in Mechanical Engineering from K.S.R College of Engineering, skills in quality control and financial transaction processing align with optimizing operational frameworks.
Experience
Ops Support Specialist
Jan 2026 — Present · Chennai, IN
Spearhead the end-to-end account opening process for NAM Retail clients, ensuring seamless onboarding. Proactively investigate and resolve account blocks to eliminate bottlenecks and accelerate operational timelines
Education
K.S.R College of Engineering (Autonomous)
B.E, Mechanical Engineering
2014 — 2018
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