Dhana Sekar

Ops support specialist @ CITI | Fraud Operations Expertise|ACH Payments|AML|CDD|EDD|KYC|NAO

Role
Ops Support Specialist at Citi
Location
Chennai, TN, IN
LinkedIn followers
500 followers

About Dhana Sekar

Tata Consultancy Services relies on contributions as a Senior Process Associate, focusing on chargeback, CDD and EDD. Weekly onshore meetings and associate training further enhanced team communication and knowledge retention. Previous tenure at Infosys BPM involved SME responsibilities in ACH payments and cheque fraud operations, enabling workflow improvements and a 15% reduction in processing time. With a B.E. in Mechanical Engineering from K.S.R College of Engineering, skills in quality control and financial transaction processing align with optimizing operational frameworks.

Experience

  1. Ops Support Specialist

    Citi

    Jan 2026 — Present · Chennai, IN

    Spearhead the end-to-end account opening process for NAM Retail clients, ensuring seamless onboarding. Proactively investigate and resolve account blocks to eliminate bottlenecks and accelerate operational timelines

Education

  • K.S.R College of Engineering (Autonomous)

    B.E, Mechanical Engineering

    2014 — 2018

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Dhana Sekar — Ops Support Specialist at Citi in Chennai, TN, IN | Unifers