Dhana Laxmi
ANALYST
- Role
- Kpo Analyst at Virtusa
- Location
- Karimnagar, TG, IN
- LinkedIn followers
- 500 followers
About Dhana Laxmi
To contribute to a dynamic team in a fast-paced company to grow my own expertise in…
Experience
Kpo Analyst
Dec 2024 — Present · Hyderabad, IN
KPO Analyst at Virtusa Private Limited Company.(Dec 2024 – Oct 2025 Till Date)VF Team (Visual Formats), AIE (Advertisers Image Extensions) & DIE (Dynamic Image Extensions)Worked as a rater in both LOBs (L1 & L2) by using EWOQ tool (Evaluation of Web Objects for Quality)Roles & Responsibilities: My responsibilities include URLs reviewing and optimizing ads, search content, and evaluating landing & home pages to ensure alignment with campaign objectives and enhance user experience through accurate judgment and data-driven decision-making about nudity, sexually suggestive etc. Ensuring the Image Ad is family safe and non-offensive, also to streamline existing processes while adhering to a culture of continuous enhancement. Approve/disapprove the labels based on customer experience and through First Call Resolution with minimum rejected resolutions. Coordinated with the line managers to understand client requests comprehensively and updated. Responsible for analyzing and reviewing user profiles, videos, and text-based content online. Maintained exceptional quality scorecards and productivity consistently meeting daily SLAs & KPIs. Written error appealing cases to diagnose the issue and recommend resolution in turn-around-time. Escalating and or resolving issues that are reported by users or flagged by the EWOQ system. Record and meet production and daily hours for the team with 99.5% accuracy without errors. Experience in managing content moderation ops/ social media ops and documenting reports.
Education
SATYAM COMPUTERS
Post Graduate Diploma In Computer Applications
2022 — 2022
SRRS GOVERNMENT POLYTECHNIC COLLEGE
DIPLOMA IN COMMERCIAL AND COMPUTER PRACTICE
2017 — 2020
SRUJANA TECH FEST
PRESENTATION
2019 — 2019
TELANGANA STATE BOARD OF TECHNICAL EDUCATION AND TRAINING
ENGLISH STENOGRAPHY LOWER
2020 — 2020
TELANGANA STATE BOARD OF TECHNICAL EDUCATION AND TRAINING
ENGLISH TYPEWRITING HIGHER
2020 — 2020
SATAVAHANA UNIVERSITY
MASTER OF BUSINESS ADMINISTRATION
2023 — 2023
SRR GOVERNMENT ARTS AND SCIENCE COLLEGE
BACHELOR OF COMMERCE (COMPUTER APPLICATIONS)
2020 — 2022
KARIMNAGAR COLLECTORATE
INDUSTRIAL TRAINING
2019 — 2020
SRUJANA TECH FEST
PRESENTATION
2020 — 2020
UNIVERSITY COLLEGE OF COMMERCE AND BUSINESS MANAGEMENT, SATAVAHANA UNIVERSITY, KARIMNAGAR.
MASTER OF BUSINESS ADMINISTRATION - MBA
2022 — 2024
SRI CHAITANYA COMPUTER EDUCATION
TALLY
2023 — 2023
BRINDAVAN HIGH SCHOOL
SSC
2016 — 2017
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.