Dustin Goodwin
Senior Customer Success Manager | Strategic Account Services @ Amazon
- Role
- Senior Client Success Manager at Amazon
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Dustin Goodwin
As a Senior Client Success Manager at Amazon, I partner with third-party sellers to drive long-term growth through strategic planning, performance optimization, and cross-functional collaboration. I serve as a trusted advisor, aligning Amazon’s solutions with client business objectives to ensure measurable success and retention.I specialize in turning complex data into actionable insights, managing high-value relationships, and delivering seamless client experiences across onboarding, execution, and renewals. Working closely with sales, product, and technical teams, I advocate for client needs while upholding Amazon’s high standards of operational excellence.With a strong background in analytics, marketing technology, and customer strategy, I help clients unlock full value from Amazon’s ecosystem while contributing feedback that shapes future product and service innovation.Driven by Amazon’s Leadership Principles, particularly “Customer Obsession,” “Earn Trust,” and “Deliver Results”, I take ownership of outcomes and continuously raise the bar for what great client success looks like.
Experience
Senior Client Success Manager
Jun 2025 — Present · Austin, TX, US
Serve as the primary point of contact for strategic clients, ensuring their satisfaction, success, and long-term retention. Build trust-based relationships with senior stakeholders.Lead cross-functional planning to align Amazon’s products and services with the client’s business goals. Own the delivery and evolution of strategic success plans.Analyze campaign or platform performance, deliver insights, and provide data-driven recommendations to maximize client outcomes and ROI.Collaborate with sales, product, technical, and operational teams to resolve client challenges and drive product adoption. Act as the client’s internal advocate.Own the client experience across onboarding, support, reporting, and renewals. Ensure timely execution of deliverables and consistent service quality.Capture and relay client feedback to influence product roadmaps and service improvements. Proactively identify and mitigate risks to client success.
Education
Noble Work Foundation
Full-Stack Web Development Course
Project Management Institute (PMI)
Project Lifecycle & Software Deployment
Judson High School
Diploma
1999 — 2000
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