Daisy Diaz
Renewal Manager- AMER & LATAM @ Miro | Customer Relationships
- Role
- Renewal Manager- Amer & Latam at Miro
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Daisy Diaz
As a Renewal Manager at Miro, the leading online collaborative whiteboard platform, I interact directly with customers and partners to manage the renewal conversation and process. I have a B.B.A. in Marketing from the University of Houston, C.T. Bauer College of Business, and I leverage my skills to understand customer\'s goals and identify upsell opportunities. I have a strong track record of defending and improving customer retention metrics, and I am always looking for ways to optimize and streamline our current processes and workflows.I am passionate about delivering a great customer experience and working cross-functionally with my distributed team. I am motivated by Miro\'s mission to empower teams to create, collaborate, and innovate together, and I am excited to bring my diverse perspectives and experiences to the team.
Experience
Renewal Manager- Amer & Latam
Dec 2021 — Present · Austin, TX, US
Own end-to-end renewal lifecycle for Enterprise, Strategic, Mid-Market, and SMB customers across LATAM and AMER, including full responsibility for all Spanish-speaking segments • Drive renewal strategy from initiation through close, consistently maximizing retention and minimizing churn across diverse customer tiers• Build and manage direct relationships with customers and partners, proactively addressing risks, resolving issues, and guiding stakeholders through complex renewal decisions• Partner cross-functionally with Customer Success, Account Management, and other key teams to align on customer goals, identify expansion opportunities, and ensure long-term value realization•Influence and execute negotiation strategies that optimize contract value while maintaining strong customer relationships• Analyze retention performance, identify process gaps, and lead initiatives to improve renewal workflows and scalability• Collaborate with global teams to deliver a seamless, high-quality customer experience across both regions
Education
University of Houston, C.T. Bauer College of Business
Bachelor of Business Administration (B.B.A.), Marketing
2015 — 2018
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