Dexton Hicks
Director of Operations
- Role
- Director of Operations at Infinity Technology Services
- Location
- Kansas City, MO, US
- LinkedIn followers
- 500 followers
Experience
Director of Operations
Sep 2017 — Present · Kansas City, MO, US
Analyze data to look at trends and find problems• Ensure that company policies are followed• Create new company policies and processes• Optimize business workflows • Define configuration specifications and business analysis requirements• Perform quality assurance• Own and develop relationship with partners, working with them to optimize and enhance our integration• Help design, document and maintain system processes• Report on common sources of technical issues or questions and make recommendations to product team• Communicate key insights and findings to product team• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer• Conduct market research to identify selling possibilities and evaluate customer needs• Actively seek out new sales opportunities through cold calling, networking and social media• Set up meetings with potential clients and listen to their wishes and concerns• Prepare and deliver appropriate presentations on products/ services• Create frequent reviews and reports with sales and financial data
Education
Dakota State University
Computer and Information Systems
2003 — 2009
Centriq's IT Career Program
Information Technology
2015 — 2016
Skills
- Windows
- Marketing
- Account Management
- Leadership
- Computer Hardware
- Selling
- Public Speaking
- Training
- New Business Development
- Building Relationships
- Technical Support
- Active Directory
- Information Technology
- Windows Server
- Computer Repair
- Team Leadership
- Time Management
- Cold Calling
- Networking
- Sales Management
- Computer Security
- Sales Presentations
- Computer Maintenance
- Management
- Team Building
- Customer
- Servers
- Employee Training
- Recruiting
- Sales Process
- Network Administration
- Salesforce.com
- Microsoft Office
- Sales
- Sales Operations
- Customer Service
- Computer Network Operations
- Coachable
- Troubleshooting
- Coaching
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