Dexter Tapong
Senior Business Analyst @Wintrust Financial Corporation
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WORK HISTORY
Senior Business Analyst @Wintrust Financial Corporation
Spearheaded the transition of a mortgage lending business unit onto Salesforce, unifying operations for Sales, Contracting, and Support. • Delivered key initiatives such as Broker Snapshot Reporting and Middesk API integration to enhance lead generation and compliance. • Directed the HEAT-to-Salesforce Case Management transition, improving workflow automation and response time. • Managed over 150 enhancement requests while introducing a consent management platform to strengthen compliance operations.• Regularly present project milestones, technical updates, and key business outcomes to business and IT leadership, ensuring transparency, alignment, and executive support for ongoing initiatives.
EDUCATION
The University of Texas at San Antonio
Bachelor of Arts (BA), Multi/Interdisciplinary Studies
Florida International University
Master of Business Administration - MBA, Finance, General
SKILLS
ABOUT DEXTER TAPONG
I am an experienced Senior Business Analyst with a strong background in Scrum, Product…
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