Dexter Weathers

About Dexter Weathers

I help people get the most out of complex products—whether that means working cross-functionally to resolve a data issue or guiding a client to long-term success.At places like the Democratic National Committee, Instacart, and AvidXChange, I’ve worked across product, support, data, and operations, always with the goal of making tools simpler, smarter, and more valuable for end users. I’m the one people turn to when something’s unclear, broken, or needs a fresh pair of eyes.What drives me? Helping customers feel heard, solving problems with both data and empathy, and building relationships that lead to loyalty and outcomes.I’m now transitioning into a Customer Success Manager role where I can bring my product experience, strategic mindset, and love for people to the forefront. Whether it’s Fintech, Political Tech, or SaaS—I’m all in on making impact through human-centered success.

Experience

1. Supplier Sales Representative

   AvidXchange, Inc.

   Feb 2025 — Present · Charlotte, NC, US

   Serve as the first point of contact and education for suppliers navigating our payment platform (AvidPay Direct), ensuring smooth onboarding and resolution of pain points • Built trust through clear communication, timely follow-ups, and expert product guidance, directly influencing platform adoption and user retention • Collaborated with internal product and support teams to surface feature gaps and supplier friction points—contributing insights that shaped platform improvements • Managed a high-volume book of accounts while maintaining a personalized, human-first experience for each customer

Education

• Georgia State University

  Bachelor's degree, Business Administration and Management, General

• Claflin University

  Bachelor's degree, Philosophy and Religious Studies

Skills

• Communication
• Praise & Worship
• Leadership
• Music
• Strategic Planning
• Community Outreach