Dexter Pinto
Site Support Specialist Cisco Systems Inc @Cisco
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WORK HISTORY
Site Support Specialist Cisco Systems Inc @Cisco
Toronto, ON, CA
Delivered Tier 2/3 technical support to over 600 internal users, resolving endpoint and mobile device issues across Windows, macOS, iOS, and Android platforms.• Investigated and resolved hardware/software escalations, improving SLA compliance by 30% through root cause tracking and knowledge article updates.• Reduced audit exposure by 45% by implementing SOX-compliant asset tracking processes and recovery protocols.• Created detailed SOPs, RCA documentation, and internal guides to support incident resolution and system handoffs.• Collaborated with global engineering teams and vendors to ensure timely device lifecycle management.
EDUCATION
St. Rocks College of Commerce and Science
H.S.C, Science
University of Mumbai
Bachelor of Science (BSc), Information Technology
Durham College
Information Systems Security- Graduate Certificate, Information Systems
SKILLS
ABOUT DEXTER PINTO
With over 9 years of experience in IT operations and support, I currently manage the…
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