Dexter During
IT Professional | Cloud & DevOps Enthusiast | Agile & Scrum Advocate | Project Management Leader
- Role
- Internal Technical Support Specialist at Nike
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
About Dexter During
I work at the intersection of cloud, security, and infrastructure operations—helping…
Experience
Internal Technical Support Specialist
Mar 2019 — Present · Dallas, TX, US
Assisted athletes with various types of technical issues via phone, email, and live chat•Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.•Used remote login tools to assist employees with technical and product questions.•Assisted customers in understanding products, components and systems using technical demonstration.•Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
Collin College
Associate of Science - AS, Cloud Computing
Indiana University Indianapolis
Bachelor's degree, Business, Management,
2016
Ivy Tech Community College
AA, AS, Liberal Arts and Sciences, General Studies and Humanities
2014 — 2016
Skills
- Time Management
- Portrait Photography
- Public Speaking
- Team Building
- Digital Photography
- Microsoft Word
- Customer Service
- Research
- Adobe Photoshop
- Social Media
- Powerpoint
- Microsoft Excel
- Event Planning
- Teamwork
- Microsoft Office
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