Dewi Hopper
Operational Resilience Analyst @Tesco Bank
Durham, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2010 — Present
Operational Resilience Analyst @Tesco Bank
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I upskill and deliver Systems thinking to drive excellent customer service through identifying process/procedure skill opportunities to coach. I also drive Systems thinking throughout the call centre by engaging my peers and senior management to show business success with a \'sales through service\' approach.
SKILLS
Stakeholder ManagementBankingIntegrationOperations ManagementProcess ImprovementChange ManagementInsuranceSalesTeam LeadershipTeam ManagementLeadershipCustomer SatisfactionCall CentersCoachingUser Acceptance TestingCustomer ServiceCustomer Experience
ABOUT DEWI HOPPER
I have been a part of the successful delivery of the Tesco Bank insurance call centre…
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