Dewayne Hugh
Sr Customer Success Manager | Promoting Customer Retention & SaaS Growth | Boosting Net Promoter Score (NPS) | Driving customer satisfaction in tech
- Role
- Customer Success Manger and Renewal Specialist- Higher Education at Amsimpkins & Associates Amsa
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Dewayne Hugh
I\'m a proven customer success professional and business management leader with a strong background driving strategic initiatives across various capabilities throughout the technical workspace. I have a demonstrated background in leading operational tasks, delivering status updates, and providing approved direction, all while inspiring internal resources to perform at their highest level. I maintain a strong ability to improve business relationships and establish protocols leading to enhanced efficiencies. I collaborate with employees and mentor individuals on best practices, procedures, and assignments. I am a leader with a unique background training team members and resources on appropriate operational procedures and providing insight into sales aspects of the business. I spearhead internal goals and metrics and adhere to strict internal operating guidelines. My ability to communicate with leaders and motivate team members has proven to enhance the operational experience within an office.My expertise lies in the following areas:• Customer Success Management• Customer Satisfaction & Retention• Public Sector Contracts• Contracts & Credentialing• Operational Oversight• Account Management• Collaboration & Communication• Sales Management• Product Development• Program Management• Risk Management & Mitigation• Human Resource Management• Forecasting & Budgetary Management• Team Training• MS Office• Business Strategy• Strategic Partnerships• Time Management • Personal and Team Development• Process Improvement• Motivational Leadership• Team Building• CRM Management
Experience
Customer Success Manger and Renewal Specialist- Higher Education
Apr 2025 — Present · UT, US
Education
Utah Valley University
Bachelor of Science, International Business Management
Brigham Young University - Idaho
Associates, General Education
Skills
- Sales Operations
- Customer Retention
- Customer Service
- Training
- Customer Satisfaction
- Product Marketing
- Account Management
- Sales Presentations
- Marketing
- Customer Relationship Management (Crm)
- Entrepreneurship
- Microsoft Excel
- Powerpoint
- Program Management
- Cloud Computing
- Management
- Go-to-Market Strategy
- B2b
- Customer Relations
- Business Strategy
- Channel Partners
- Selling
- Crm
- Hp
- Cross-Functional Team Leadership
- Sales Process
- Marketing Strategy
- Direct Sales
- Key Account Management
- Leadership
- Trade Shows
- Strategic Partnerships
- Solution Selling
- Enterprise Software
- Salesforce.com
- Inventory Management
- Coaching
- Human Resources
- Partner Management
- Team Leadership
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.