Dewal Tewari

About Dewal Tewari

Seasoned Senior IT Program Manager with a distinguished career, known for expertly orchestrating and delivering complex, multi-million-dollar global IT initiativesProficient at balancing diverse project portfolios, my leadership ensures the successful execution of concurrent projects while maintaining a sharp focus on strategic alignment and organizational growthExtensive experience leading geographically dispersed teams and managing multiple global IT projects concurrentlyProficient in both Agile and Waterfall project management methodologies. Tailor project approaches to meet specific program needs, fostering adaptability and responsivenessProven success in managing end-to-end Project Life Cycle including project scoping, estimation, planning, risk management & quality managementFront-led Migration & Upgrade, Cloud Transformation, Digital Transformation, IT Transition & Automation projectsProficient in driving end-to-end execution of the Solution Identification exercise, involving direct interaction with business users, requirement analysis, development of workflow solution, preparation of SOW, solution customization, configuration & implementation and end-user trainingEffective communicator and influencer, skilled at fostering strong relationships with global stakeholders, including C-suite executives, clients, and cross-functional teams. Exceptional at reporting progress transparently and maintaining alignmentExtensive experience in IT Service Management and ITIL best practices, processes, strategic technology planning and assist in cost effective solutions around processes to meet customer business requirements using AgilePlayed a key role in looking after the service improvement and performance optimization for many critical applications by providing L2 & L3 Production Support

Experience

1. Senior Program Manager

   Genpact

   Oct 2019 — Present · Gurgaon, IN

   Managing a portfolio of multiple projects and/or programs simultaneously across globe Stakeholder management at C Suite level Collaborate and consult with project coordinators, business partners, project staff, stakeholders, and project leads in times of highly unusual or complex ambiguity and achieve project goals and established timelines in coordination with more experienced management Execution of IT Transition, Digital Transformation, Cloud transformation and IT Automation projects (internal and client facing) across the globe Building and managing a high performing team for handling end to end customer. Managing IT infra project deliveries within schedule, scope, and budget Reviewing the work backlog, current capacity, and high-level resource impact across the entire demand for the purpose of scheduling Priority Management and Escalation Management Conduct Regular project status updates to the stakeholders. Engaging & enabling proper agreement with Cyber security, IT, manage Cross functional team engagements. Prepare detailed project plan and obtain alignment from stakeholders. Work closely with the operations to gather and document the requirements for the development team. Active collaboration and liaison with stakeholders and clients to build a strong service relationship and promote visibility. Ensuring adherence to established Governance structure for project review, meeting/tracking project deliverables and pro-active identification and mitigations of risks. Vendor Management for ensuring on-time delivery of products and service offerings.

Education

• ARMY INSTITUTE OF TECHNOLOGY

  BE, IT

  2005 — 2009

Skills

• Microsoft Office
• Online Advertising
• Customer Service
• Incident Management
• Windows
• IT Service Management
• Change Management
• Itil Certified
• Team Management
• Vba
• Escalations Management
• Testing
• Technical Support
• Business Analysis
• Presentations
• Application Support
• Production Support
• Requirements Analysis
• Interpersonal Skill
• Itil
• Microsoft Sql Server
• Troubleshooting
• Cssgb
• Databases
• Release Management
• Management
• Team Building
• Sql
• Unix
• Incident Investigation
• Windows Server
• Problem Solving
• Iso8583
• Documentations
• Problem Management
• Leadership
• Six Sigma
• Pci Dss
• Eftpos