Arthur A. Scott
VP IT Service Management @Mutual of America Financial Group
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WORK HISTORY
VP IT Service Management @Mutual of America Financial Group
Atlanta, GE
Recruited as part of new leadership to execute an organization transformation to a cloud first company. Accountable to develop and implement a comprehensive service delivery and management program, for measuring and evaluating the service delivery impact and continuing to seek innovative ways to provide high touch, yet cost-efficient, ways to provide services to the organization. Administered $1.5M CAPEX,$2.5M OPEX budget Accomplishments • Developed IT Service Management strategy • Established an organizational framework for delivering 20+ ITIL processes • Recruited process owners for all ITIL processes • Implemented supporting service management technology aligning to the cloud first objective • Reduced emergency changes by 90% by implementing proper change control process • Increased resource availability by 40% by eliminating unplanned work from incidents caused by changes • 40% increase on first call resolution • Implemented ServiceNow ITSM, ITBM, ITOM, Service Mapping, Asset Management, CMDB, CSDM, Performance Analytics and AI
EDUCATION
Georgia State University
Bachelor of Business Administration - BBA, Finance, General
Georgia State University
Master of Business Administration - MBA, Computer Information Systems
ABOUT ARTHUR A. SCOTT
In an interview, I once was given the following narrative and then asked one…
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