Devrin Weiss
Communications and External Affairs | Stakeholder Engagement | Passionate about Sustainability and Climate Resilience
- Role
- Training Lead Contact Center Operations at Gainwell Technologies
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Devrin Weiss
Results-driven communications leader with extensive experience designing and implementing strategic communications, stakeholder engagement, marketing, and public affairs initiatives—many in politically sensitive, multi-stakeholder environments. Expertise spans program strategy, media relations, knowledge management, and executive communications. Proven success leading global teams, managing complex projects, and translating technical content into compelling, accessible narratives. Passionate about climate action, ESG, and community-centered solutions.CORE COMPETENCIESStrategic Communications | Stakeholder Relations | External Affairs | Climate & Sustainability | Public Outreach | Policy Engagement | Training | Crisis Communications | Thought Leader Engagement | Media & Messaging | Program & Project Management | Fundraising & Partnerships | Team Leadership | Knowledge Management
Experience
Training Lead Contact Center Operations
Aug 2025 — Present · Washington, DC, US
Lead onboarding, new-hire, and continuing education training for contact center teams supporting Washington, D.C. Medicaid beneficiaries, including Customer Service Representatives, Claims Processors, and Financial Analysts.• Facilitated instructor-led and on-the-job training using Gainwell’s Train-the-Trainer methodology, adapting delivery to diverse learning styles and operational needs.• Partnered with instructional designers, QA, and supervisors to ensure training materials are current, effective, and aligned with performance standards.• Supported quality assurance, performance assessment, and knowledge transfer across policies, systems, data privacy, and customer interaction protocols.• Provided backup support to supervisory and QA functions and participated in ongoing operational briefings.
Education
American University School of International Service
Master of Arts, International Relations, Comparative & Regional Studies, Europe and Eurasia
University of California, Santa Cruz
Bachelor of Arts, Environmental Studies and Politics (Double Major)
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