Devraj Gannasekaran

About Devraj Gannasekaran

I am an IT delivery leader with over 15 years of experience in IT service delivery…

Experience

1. Delivery Manager

   Cognizant

   Oct 2024 — Present · O\'Fallon, MO, US

   Directed a team managing end-to-end management of 50+ critical programs (Networks, Cybersecurity, Cryptography, Threat Management), consistently achieving robust service restoration and minimizing business disruption for a Fintech Client.Drove significant process efficiency by implementing ITIL 4 and integrating Scrum practices (sprint planning, retrospectives), which increased team velocity and improved delivery cadence for small to medium-scale projects.Spearheaded the successful transition and onboarding of new enterprise applications, effectively aligning support and development processes with strategic organizational objectives.Championed automation initiatives using Agile methodologies, delivering over 50+ man-days of annual process efficiency savings.Built high-trust relationships with key stakeholders to ensure strategic alignment, resulting in enhanced service delivery and significantly improved Agile team transparency.Led rapid-response \"War Rooms\" for critical and major incidents, orchestrating cross-functional teams with time-boxed precision to ensure swift recovery and minimal business impact.Elevated system resilience and reliability by conducting in-depth root cause analysis and driving continuous improvement through post-incident retrospectives.

Education

• CSI Polytechnic College - India

  DEEE, Electrical and Electronics Engineering

  2002 — 2005

• University of Phoenix

  Master's degree, Management Information Systems and Services

• Madurai Kamaraj University (MKU)

  Bachelor's degree, Computer Science

Skills

• Quality Assurance
• Bpo
• Service Delivery
• Technical Support
• Customer Experience
• Business Process Outsourcing (Bpo)
• Project Facilitation
• Recruiting
• Customer Service
• Technical Training
• Customer Satisfaction
• Training
• Workforce Management
• Incident Management
• Transition Management
• Process Improvement
• Operations Management
• Consumer Services
• Consumer Software
• Six Sigma
• Product Launch
• Quality Auditing
• Training & Development
• Multi-Cultural Team Management
• Outsourcing
• Sla
• Change Management
• Call Centers
• Product Support
• Training Delivery
• Organizational Development
• Team Management
• Vendor Management
• Coaching
• Soft Skills
• Rim
• Leadership
• Employee Relations
• Strategic Planning
• Business Process Improvement