Devraj Dey

About Devraj Dey

A Transition Leader with 26 years’ experience in Business Process Outsourcing space – with leading global outsourcing organizations, TCS, Accenture, SITEL India and Tata Infotech. Contributed to shaping and driving large & complex transitions. Currently with TCS as Global Transition Head for eCBO unit. Global Program Management and leadership experience contributing to deal-lifecycle - shape transition approach through sales cycle, deal economics, contract negotiation, client change management, successful execution, and program governance. Drive & institutionalize innovation in solution/ implementation, transition strategic initiatives. Set strategic direction and objectives for the global team.Key values that I bring forward -• Lead Strategic/ Functional development initiatives to continually adopt to changing ecosystem through enhancing transition practice methodologies/ people capability / response quality• Drive client-focused and contextually aligned conversations to build strong relationships with client teams, and thereby bring about valuable business & project outcomes.• Thought leadership - generating innovative design solutions & ideas / structures / operating models. • Demonstrated ability to manage ambiguity and disparate data points to logical business input.• Experience in CXO levels exploratory discussions to understand client strategic agenda and expectations and thereby identify and articulate potential opportunities.• Successfully managed diverse business set-up, including - new business/ Joint Venture / Green field set-up / operationalised new delivery centers. People aspect : A thorough professional with a proactive attitude, highly energetic, self-motivated, & strong credentials for building successful cross functional global teams. Mentored next level managers & have developed institutionalized environment for development of leaders.Certifications include : Design Thinking from INSEAD / Certified Life Coach - ICF / PRINCE2 Practitioner / Agile PSM1 / Lean Six Sigma Green Belt/ Force Multiplier - TCS Leadership program

Experience

1. Global Transition Head - Enterprise Cbo

   Tata Consultancy Services

   Nov 2024 — Present

Education

• St Xaviers College Ranchi

  Intermediate, Science

• Goa Institute of Management

  PGDM, Marketing

  1996 — 1998

• St Xaviers College Ranchi

  Graduation, Science

• St Xaviers School Ranchi

  Schooling

Skills

• Outsourcing
• Business Process
• Project Management
• Business Planning
• Business Strategy
• Management
• Business Transformation
• Telecommunications
• Project Planning
• Bpo
• Leadership
• Program Management
• Crm
• Business Development
• Human Resources
• Team Management
• Procurement
• Customer Relationship Management (Crm)
• Strategy
• Change Management
• Vendor Management