Rahul Dev

About Rahul Dev

With over 15 years of experience in US Benefits and HRO, I bring a results-driven…

Experience

1. Sr Service Manager

   Wipro

   Feb 2019 — Present · Noida, IN

   of Time Spent Performing Duty:• People Management and thought leadership – 25%• Business Management Routines- 10%• Client Management – 20%• Coaching/Performance Mgmt – 15%• Info shares/Roundtables – 5%• Analytics / Consulting – 10%• Reporting & Admin tasks – 5%• Project Management – 10%• Build a collaborative and consultative relationship with internal / external stakeholders• Participate and Effectively contribute to Client / CS Operational reviews and routines• Developing the CS strategy aligned to the Business Unit Goals• Partner and support NA BDMs, GMs, Client Managers in driving offshore delivery• Work with Implementations towards a timely and seamless “go live”• Develop CS domain expert pipeline to fulfill future roles• Know your Client – Understanding of the book of business in terms of clients, domain and projects.• Ongoing evaluation and awareness of Client critical requirements to formulate an effective risk mitigation plan• Plan and execute steps to improve India domain and client specific knowledge • Defines, in measurable terms, the key indicators of success; drives customer/ client focus grounded in strong relationships• Plan for back-ups across roles• Talent Assessment and Performance Management for Direct and Indirect Reports• Retention – Create channels for colleague retention and career opportunities• Colleague Engagement: Adherence to defined Colleague Connect routines• Ability to coach and mentor TMs, lesser tenured Operations Managers or equivalent roles• Effective communication with internal and external stakeholders on people and cultural diversity• Be a Mentor and Deliver Trainings to develop Talent as part of our TD programs• Experience in channelizing career opportunities and colleague development• High on initiative - Ability to drive organization level initiatives• Drive budgeted efficiencies

Education

• NMIMS CDOE

  Postgraduate Diploma, Operations Management

• Ramjas College

  Bachelor of Science - BS, Statistics

  2003 — 2006

• Delhi University

  BSc, Statistics

  2003 — 2006

Skills

• Analysis
• Project Management
• Team Leadership
• Quality Assurance
• Microsoft Excel
• Process Improvement
• Business Process Improvement
• Consulting
• Data Analysis
• Crm
• Sharepoint
• Software Documentation
• Sdlc
• Talent Acquisition
• Research
• Risk Management
• Team Management
• Management
• Financial Analysis
• Business Intelligence
• Mis