Dev R.
Senior Automation & AI Operations Architect | Enterprise Platform Automation | Cloud Reliability (SRE Principles) | Driving Efficiencies with Machine Learning
- Role
- Senior Technical Support Engineer at Cimpress
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dev R.
Senior systems automation specialist with 4+ years of experience designing, administering, and scaling complex Atlassian ecosystems for enterprise environments. My focus is leveraging machine learning and AI integration to move from reactive support to proactive resolution, demonstrated by deploying AI solutions that cut manual investigation time by 50-70%. I thrive at the intersection of infrastructure reliability and intelligent automation.
Experience
Senior Technical Support Engineer
Mar 2025 — Present · Mumbai, IN
Platform Governance & Scale: Administer enterprise-scale Atlassian Jira, managing global configurations, workflows, permission schemes, and custom fields to ensure strict alignment with evolving business requirements for 800+ users.Intelligent Automation Strategy: Strategically design, build, and maintain complex Jira automation rules, leveraging Nunjucks scripting and REST API integrations to eliminate repetitive Tier 1 tasks and enhance cross-functional team productivity by 70%.AI/ML Integration & Impact (Crucial Pivot): Spearheaded the integration of Rovo AI bots into mission-critical Jira Service Management workflows, deploying two AI-driven models that automatically analyze and research incoming tickets, slashing average manual investigation time by 40%.Lifecycle Management & Reliability: Architect and implement automated project lifecycle management (archiving, cleanup, and provisioning) using custom scripts and Appfire JMWE, resulting in a measurable 90% improvement in platform performance and stability.Stakeholder Consultation: Act as the technical liaison, partnering with executive stakeholders to capture operational requirements and translate them into scalable system configurations and optimized workflow solutions across multiple business units.Large-Scale Provisioning: Led high-volume user onboarding initiatives, successfully provisioning over 800+ new JSM customers through optimized bulk CSV imports and proprietary automated tooling.Core Systems Troubleshooting: Drive the resolution of escalated platform issues, including complex automation failures, permission inconsistencies, and field behavior conflicts, ensuring 99.9% platform uptime and reliable user experience.
Education
CHARUSAT
Bachelor of Technology - BTech, Computer Science
2019 — 2022
Gujarat Technological University (GTU)
High School Diploma, Computer Engineering
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