Devonte Jenkins
IT Site Support @Morgan Advanced Materials
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WORK HISTORY
IT Site Support @Morgan Advanced Materials
Provide IT assistance to staff and customers.Train end-users on hardware functionality and software programs.Maintain technical documentation.Provide remote and onsite support.Install and configure computer hardware and software.Change configurations, settings and permissions to fix computer issues.Generate sign ins for new hires during the onboarding process.Update employees on the status of their service requests.Log all service requests and updating tickets as needed.Liaison for vendor and visitor site visits.Reimage laptops and desktops for new and existing users.Provide support to off-site Network Engineers.Maintain network functionality with the assistance of Network Engineers.Lead on LAN upgrade for entire plant supporting approximately 300 users at a time.Triage Entermec scanner issues, ensuring they have functionality for production.Test Zebra scanners by running new scripts and providing real time results and trace files to see where errors may occur.Triage Zebra printers as they become unusable for production.Liaison for Zebra technicians for hardware issues that may need to be replaced outside of my scope.
EDUCATION
Western Governors University
Bachelor of Science - BS, Information Technology
ABOUT DEVONTE JENKINS
New in the Information Technology career path looking to pave my way and make great connections.
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