Devonte Roberson

About Devonte Roberson

I solve customer’s challenges by being 100% customer focused and delivering best of breed…

Experience

1. Master Cruise Counselor

   Vacations To Go

   Jan 2023 — Present · Houston, TX, US

   As a Master Cruise Counselor at Vacation-To-Go, I provided expert guidance and personalized recommendations to clients booking cruise vacations. Leveraging in-depth knowledge of various cruise lines, destinations, and itineraries, I helped clients select the best cruises tailored to their preferences and budgets. My responsibilities included: • Conducting in-depth consultations with clients to understand their travel preferences and vacation goals. • Offering expert advice on cruise options, cabin categories, shore excursions, and onboard amenities. • Maintaining a deep understanding of cruise industry trends, special promotions, and new itineraries to ensure clients received the best available options. • Managing bookings, including air travel, pre- and post-cruise accommodations, and transfers, ensuring a seamless travel experience. • Building long-term relationships with clients, resulting in repeat business and referrals. • Meeting or exceeding sales targets through upselling cruise packages, luxury experiences, and exclusive offers. • Providing post-booking support to ensure client satisfaction and resolve any issues before, during, and after their cruise.

Education

• The University of Texas at Austin

  Bachelor's Degree

  2011 — 2015

Skills

• Social Media
• Microsoft Office
• Public Speaking
• Research
• Management
• Powerpoint
• Event Planning