Devon Clifton

About Devon Clifton

My name is Devon Clifton and I graduated in Spring of 2022 with a hospitality management degree. I have had previous hospitality industry experience while working at Kellogg West Hotel and Conference Center. Throughout my time there, I have held three different positions as a Front Desk Agent, Night Auditor, and Banquet Server. I also have had leadership roles with clubs and organizations on campus, including being the Vice President of Scholarship and Awards for Delta Sigma Pi, as well as being the Director of Communications and Vice President for Hotel, Resort, and Destination Professionals.

Experience

1. Operations Coordinator

   AmaWaterways River Cruises

   Sep 2023 — Present

   Manage daily operations ensuring timely completion of tasks and coordinate hotel blocks for over guests, including extra nights and upgrades• Create and distribute accurate manifests to international ships, communicate services with suppliers for shore excursions and airport transfers, and generate guest documents; all to ensure exceptional guest experience onboard• Collaborate with the Group Department to facilitate operations for 100+ groups, coordinate 20+ custom service requests, and negotiate prices with suppliers• Handle emergency operations, working comfortably under pressure and tight deadlines.

Education

• California State Polytechnic University-Pomona

  Hospitality Management

  2018 — 2022