Devon Burris
Salesforce Admin | Business Analyst | 3X Salesforce Certified | Customer Focused Problem Solver
- Role
- Salesforce Administrator at Office of the Indiana Attorney General
- Location
- Indianapolis, IN, US
- LinkedIn followers
- 500 followers
About Devon Burris
Hello Heart\'s mission is to empower people to understand and improve their health using…
Experience
Salesforce Administrator
Office of the Indiana Attorney General
Jun 2023 — Present · Indianapolis, IN, US
Manage a Salesforce org for 425-470 users, including 150 custom objects and 194 flows.Helped implement automated document generation processes, streamlining the admin intake workflow and enhancing complaint processing efficiency.Close over 30 tickets per month, ensuring timely resolution of user issues while actively participating in various enhancement projects and system optimizations.Leverage expertise in Salesforce configuration and customization to adapt the system to evolving business requirements and optimize user workflows.
Education
LSU Shreveport
Master of Business Administration - MBA, Marketing
2020 — 2021
Ball State University
Bachelor of Science (B.S.), Psychology
2007 — 2012
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