Devon Martinez

About Devon Martinez

I am a results-driven Implementation and Customer Success professional with extensive…

Experience

1. Deployment Manager

   Slice

   Sep 2025 — Present

   As Deployment Manager, I lead the end-to-end planning and execution of nationwide field service deployments, ensuring the seamless and on-time installation of POS systems across the U.S. I oversee project timelines, technician scheduling, logistics, and resource allocation—driving efficiency, quality, and customer satisfaction at every step.In this role, I serve as the central liaison between cross-functional teams and external field partners, streamlining communication and aligning operations across Sales, Product, Account Management, and Support. I implement standardized deployment processes, monitor KPIs, and continuously optimize workflows to improve on-time delivery and reduce rework.Key highlights-Manage nationwide deployment schedules, technician dispatch, and travel logistics-Ensure all installations meet SLAs, compliance standards, and customer expectations-Drive continuous improvement through performance analytics and operational insights-Partner with leadership on forecasting, capacity planning, and cost optimization-Support vendor management and negotiate contracts with third-party service providers

Education

• Texas State University

  Mass Communications

  2013 — 2016