Devon Marie Johnson

Sales Operations Manager, Business & Sales Operations, Microsoft Americas @Microsoft

As a Sales Operations Manager, I lead initiatives that enhance operational efficiency, user experience, and compliance through automation, Copilot innovation, and cross-functional collaboration.· Led governance and optimization of Americas SharePoint by auditing, archiving, and tagging content; implemented restricted document libraries and sensitivity labeling to secure data and enable Copilot readiness.· Drive end-to-end planning, execution, and optimization of initiatives leverage AI and Copilot to innovate our tools and processes through the Americas. · Co-lead Americas execution of Microsoft’s customer transition program, ensuring seamless account handoffs during organizational changes; managing readiness, reporting, and landing plans to maintain customer continuity and satisfaction· Oversee vendor dashboard development and alias management automation to improve operational efficiency, reduce manual updates, and strengthen compliance across Americas workstreams.