Devjani Raman Shah

About Devjani Raman Shah

Specialties:* Customer Relationship Management (European, American, African and Middle East)* Project Management - AWS, Azure, COBIT 2019* Change Management, Problem Management, SLA Management, Incident Management* Contact Center Training/Learning & Development Practices* Metrics based Planning, Administration & Control* Developing, Designing & Executing Training modules for both Soft Skills Training and IT Application Tools.* Voice, Accent, Soft Skills,Chat, Customer Service & Behavioral Training* Team Performance Analysis & Management* Team Building, Mentoring & Coaching* Training Delivery & Facilitation Skills* Manpower recruitment for specific training conducted in different countries.* Vendor Management* Training & Learning Consultant for different countries in Africa and Middle East.* IT Service Management. Handling projects from Transition to Steady State.

Experience

1. Itil Manager

   NTT DATA North America

   May 2023 — Present

Education

• Indian Institute of Social Welfare and Business Management

  Master's degree, Labor and Industrial Relations

  2000 — 2002

• Loreto House

  Bachelor's degree

Skills

• Bpo
• Customer Relationship Management (Crm)
• Service Delivery
• Business Analysis
• Strategy
• Management
• Talent Management
• People Management
• Operations Management
• Soft Skills
• Project Management
• Training
• Performance Management
• Crm
• Itil
• Business Process Improvement
• Team Management
• Transition Management
• Change Management
• Process Improvement
• Leadership
• Team Leadership
• Vendor Management
• Training Delivery
• Service-Level Agreements (Sla)
• Outsourcing
• Recruiting
• Employee Engagement
• Business Process Outsourcing (Bpo)