Dev Jain
Project Manager Scrum Master @BDO Canada
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WORK HISTORY
Project Manager Scrum Master @BDO Canada
Agile Service Delivery and SLA Management: Facilitated backlog refinement and sprint executionfor change requests, incident resolution and system upgrades for Dynamics F&O and DynamicsCRM. Tracked Agile metrics (e.g, cycle time, team velocity) to ensure service level commitment. Resource and Vendor Coordination: Manage internal offshore/onshore functional and technicalconsultants and external delivery partners to fulfill project requirements. Oversee budget allocationand align resource assignments with financial plans and capacity constraints. Financial and Contract Management: Manage multiple client budgets, track renewals, and drive costoptimization for programs. Ensure timely, within-budget issue resolution, and manage additionalscope through structured change requests. Client Relationship and Stakeholder Management: Primary point of contact to manage client expectations and escalations. Facilitated Agile ceremonies and stakeholder syncs (Sprint Reviews, Retros) to review service performance, escalations, and continuous improvement opportunities. Continuous Improvements and Enhancements: Proactively identifying opportunities for business process optimization, automation of manual tasks and reducing backlog of items. Reporting and Communication: Prepare portfolio-level reports and a one-year roadmap for changemanagement and system upgrades. Lead internal and external stakeholder meetings usingSCRUM to manage incident resolution, change request delivery, and product upgrade initiatives. Delivered product increments using Agile delivery: Dynamics F&O Version Upgrades for 11 clients, Dynamics F&O Datalake house set up for AR, AP reporting, Journal Reporting etc. Power automates andPower Flow improvements. Copilot enables auto chatbot for general requests.
EDUCATION
Infinity Business School
Master's degree, Finance, General
Bal Bharti Public School
XII, commerce
Delhi University
Bachelor of Commerce - BCom, Business/Commerce, General
ABOUT DEV JAIN
Certified Scrum Master (CSM) with 16+ years of experience leading cross-functional teams throughenterprise-scale Agile transformations and CRM/ERP implementations. Expert in delivering Microsoft Dynamics 365 and Salesforce CRM projects using Scrum, SAFe, andKanban. Skilled in Agile coaching, backlog management, and facilitating high-impact sprints acrossdistributed teams. Proven track record in leading Agile ceremonies, coaching Product Owners, and fostering a cultureof continuous improvement through Agile metrics and servant leadership. Successfully enabled the adoption of CoPilot and Power Platform tools to streamline developmentand reduce delivery cycles. Delivered business value iteratively via MVP launches, refined backlogs, and stakeholdercollaboration within PI planning and Agile release trains. Managed $10M+ program budgets, optimizing resource and vendor performance while ensuringcompliance with regulatory and organizational requirements.
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