Tom Devito

Manager, Global Site Services @Zoetis

West Chester, PA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2013 — Present

Manager, Global Site Services @Zoetis

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Provide oversight and management of the delivery of global BT Site Services for Zoetis- Coordinate the creation of a new Site Services support model, and partner with chosen vendor partners to implement the model, and deliver site support services to Zoetis sites, and clients around the world- Collaborate and partner with other Infrastructure teams, and business aligned BT teams to align Site Services strategy, direction and priorities- Drive the timely, smooth and seamless site services transition from the Pfizer model, and stand up the equivalent services for Zoetis- Establish and maintain industry leading service levels in the delivery of Site Services by fostering and driving a culture of quality, collaboration and innovation across the Infrastructure team, the broader BT organization and our vendor partners.

EDUCATION

N/A

Widener University

Bachelor of Science (BS)

SKILLS

Project ManagementItilService Desk OperationsBusiness AnalysisPharmaceutical IndustryBusiness Process ImprovementService DeskProject PlanningManagementVendor ManagementBusiness ServicesIT ManagementBusiness Operations SupportTeam LeadershipItil V2011 Foundation CertificationData CenterService Relationship ManagementInfrastructureOperational SupportProcess ImprovementIT StrategyRelationship ManagementOutsourcingBusiness ProcessStrategyCross-Functional Team LeadershipIntegrationBusiness Partners Solutions DeliveryProgram ManagementIT Service ManagementChange Management

ABOUT TOM DEVITO

Results oriented IT professional with 20+ years experience. Broad range expertise in service and solutions delivery, with most recent experience in business partners implementation (inclusive of shared services, vendor service offerings and various sourcing models). Proven reputation for building collaborative relationships, being a trusted partner in peer and matrix teams, and for effectively working with all levels of an organization.

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