Devismita Chakraborty

About Devismita Chakraborty

With over 14 years of industry experience, I am a product manager who puts the user at the center of everything I do. I love to dig into customer problems and solve them with the latest technology, leveraging artificial intelligence for business, product analytics, and generative AI. Currently, I lead the strategic direction of multiple product lines at PwC Acceleration Centers, orchestrating cross-functional teams to deliver high-impact product solutions that drive innovation and growth. I have facilitated businesses develop AI enabled solutions for digital transformation of multiple clients in various industries, increasing productivity and operational efficiency by 40%. I also have experience in developing and deploying 50+ RPAs across various business units, saving 1.5L+ hours in total. I take a data-driven approach by leveraging both qualitative and quantitative data to analyze product performance and guide future iterations. I collaborate with key stakeholders, ensuring alignment of product strategies with business objectives and customer expectations. I champion agile methodologies, guiding scrum teams through the entire product lifecycle, from concept to launch and beyond. Beyond the professional realm, I am passionate about continuous learning and staying abreast of industry trends. I enjoy listening to business and finance podcasts, meeting new people and hearing diverse perspectives, and diving into the complexities of human psychology and behavior. This passion of mine has empowered me to become a great listener and build empathy towards customers and team members.

Experience

1. Principal Product Manager

   摩根大通

   Aug 2024 — Present · Hyderabad, IN

   Spearheaded the end-to-end product lifecycle for GenAI-powered solutions, enhancing JPMC\'s front and back-office customer service operations and enterprise knowledge management- Defined and executed comprehensive product strategies and roadmaps for GenAI products, leveraging deep expertise in LLMs, RAG, and AI agent frameworks to drive significant improvements in agent efficiency and customer satisfaction- Led cross-functional teams including data scientists, ML engineers, and UX designers to deliver scalable, secure, and compliant AI solutions, ensuring alignment with regulatory requirements in a highly complex financial services environment- Revived and relaunched an AI-powered customer service assistant, improving accuracy and compliance while reintroducing AI to support specialists- Built the product strategy for AI discovery and governance, creating a ground-truth dataset and compliance-driven evaluation framework to ensure safe, factual, and scalable customer interactions- Led cross-functional collaboration across Data Science, Engineering, Compliance, and business SMEs to deliver a reproducible, trustworthy AI system with measurable improvements in performance- Partnered with senior leadership to define a clear go/no-go framework and rollout strategy, positioning AI as a strategic enabler of faster service and reduced specialist workload.

Education

• Shishu Bihar H.S. School

  H.S. (+2), Science

  1992 — 2007

• Indian Institute of Management, Calcutta

  EPBA, Business Analytics

  2017 — 2018

• Institute of Product Leadership

  International Certificate in Product Management , Product management

• National Institute of Technology Agartala

  Bachelor of Technology (BTech), Civil Engineering

  2007 — 2011