Devin Tua

About Devin Tua

I’m a strategic healthcare operations leader with over 13 years of experience, passionate about leveraging technology and data to transform healthcare delivery. Specializing in process optimization, tech implementation, and team leadership, I’ve driven 10-20% efficiency gains and a remarkable 404% margin improvement launching a new Concierge Medicine practice. My expertise spans CRM (Salesforce, One Connect), EHR (Cerner), and analytics tools like Power BI and Tableau, enabling scalable growth and enhanced patient outcomes.Currently, I lead a remote team of 120+ across 9 California markets at Dignity Health Medical Group, where I’ve boosted appointment conversions by 50% and patient engagement by 10% through innovative workflows and 2024 CRM go-lives. With a Master’s in Health Administration and a track record of ranking #1 in system-wide screenings, I’m committed to advancing digital transformation in health tech while fostering collaborative, high-performing teams. Let’s connect to explore how we can drive operational excellence together!

Experience

1. Region Director, Patient Experience

   Dignity Health Medical Foundation

   Sep 2025 — Present · CA, US

Education

• Pacific Union College

  Bachelor's of Science, Communication Studies with Public Relations emphasis

  2008 — 2013

• LSU Shreveport

  Master of Healthcare Administration, Health/Health Care Administration/Management

  2020 — 2021

Skills

• Leadership
• Facebook
• Microsoft Word
• Public Speaking
• Community Outreach
• Powerpoint
• Microsoft Excel
• Data Entry
• Social Networking
• Event Planning
• Customer Service
• Time Management
• Research
• Nonprofits
• Event Management
• Fundraising
• Public Relations
• Microsoft Powerpoint
• Microsoft Office
• Social Media
• Marketing