Devin Shane
VP, CS Operations @ Qlik
- Role
- Sr Director, Product Management - Measurement Enablement (Analytics) at IQVIA
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Devin Shane
Strategic and data-driven leader with 15+ years of experience driving Customer Success, Operations, and Business Transformation across SaaS, digital health, and enterprise software. Recognized for building and scaling global Customer Operations organizations to unlock growth, efficiency, and customer value.I specialize in:•Designing and operationalizing scalable frameworks that improve customer health, retention, and NRR•Leveraging analytics, lifecycle modeling, and technology (Salesforce, Gainsight, and CS tech stacks) to deliver insights and impact•Leading cross-functional collaboration to align customer success strategy with revenue and organizational outcomes•Developing high-performing teams that thrive at the intersection of customer experience and operational excellence•Passionate about transforming Customer Success into a growth engine by combining data, technology, and people to deliver measurable outcomes.Select Accomplishments:• Directed modernization and automation of SaaS delivery, improving onboarding cycle time by 30%• Enabled transition to AI-powered customer analytics, integrating ML-based KPIs into operational review• Delivered $20M+ in operational savings through agile transformation and global workflow redesign• Business Operations lead for $7.5B+ high-yield bond and private equity investment• $10M+ annual savings through Lean-driven, billion-dollar-merger integration programs.• Built enterprise OKR, agile portfolio governance, and dashboard framework for executives to track impact & velocity
Experience
Sr Director, Product Management - Measurement Enablement (Analytics)
Aug 2024 — Present · Boston, MA, US
Education
Georgia Institute of Technology
Master of Science, Analytics
2027
Questrom School of Business, Boston University
Master of Business Administration - MBA
University of Rochester
B.A., Economics
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.