Devin Parry

About Devin Parry

Director of Customer Success with 7 years experience in the SaaS industry, specializing in high-growth environments and driving customer value. I focus on building scalable retention strategies that align with company growth goals. Prior to my move to FMX, I was a top-performing sales professional, which provides a unique perspective to the CS side of the house. I leverage this background to foster a strong sales-CS alignment, assisting with both discovery and post-sale efforts. I\'m always open to connecting with fellow CS leaders to discuss strategies and best practices!

Experience

1. Director, Customer Success

   FMX

   Jul 2024 — Present

   Leadership and Team Management- Directly lead and mentor department managers- Oversee a department of customer data specialists, customer support specialists, and technical support specialists, fostering professional growth and ensuring high performance across all levels (entry, mid, and senior)- Manage the full employee lifecycle, including interviewing, hiring, and onboarding new team members- Collaborate with leadership to identify and address departmental gaps and develop growth strategies.Strategic Initiatives and Process Improvement- Develop and execute strategic initiatives with the Chief Customer Officer to enhance the effectiveness and efficiency of the Customer Support department- Drive continuous improvement by identifying trends and implementing new processes and software solutions to boost efficiency and scalability- Work cross-functionally with sales and engineering departments to align goals and optimize company-wide workflows- Champion the integration of AI into data processes to scale offerings and improve service delivery.Operations and Analysis- Construct and analyze detailed reports to monitor department productivity, evaluate performance, and identify key customer trends- Oversee professional service offerings, including defining procedures and managing Statements of Work (SOW) documentation- Assist with strategic sales meetings, contributing to new customer acquisition and overall business growth- Maximize company profitability by identifying and implementing innovative solutions to streamline processes.

Education

• The Ohio State University

  Bachelor’s Degree, Strategic Communication

  2011 — 2015

• Shaker Heights High School

  High School Diploma

  2007 — 2011

Skills

• Social Media
• Supply Chain Software
• Advertising Agency Software
• Truckload
• Logistics Management
• Microsoft Word
• Customer Service
• Ltl
• Hootsuite
• Powerpoint
• Supply Chain Optimization
• Logistics
• Leadership
• Supply Chain Consulting
• Indesign
• Marketing
• Ap Style
• Sales
• Blogging
• Time Management
• Editing
• Facebook
• Social Networking