Devin May

About Devin May

Event and Tech professional with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.I\'m a huge music and sports fan! In my free time, I love to cycle, read, and hang with my husband and our two dogs.

Experience

1. Strategic Account Manager

   Accelevents

   Jul 2021 — Present

   Daily, direct correspondence with Enterprise stakeholders, including but not limited to event cycle support, platform best practices, and strategy.Coordinates onboarding, on-going support and resources between internal and external teams. Works closely with technical support teams to tailor and manage the stakeholder’s journey. Works closely with the product team, managing projects for the UI, including creating first-phase mockups for the design team, and assisting with desired logic for developers.Produces internal and external communication for new features, enhanced features, and bug fixes.Identifies opportunity for product growth based on stakeholder’s needs, the demand for specific features, and barriers. Provides explanation of analytics, with a specific expertise in event ticketing and virtual engagement. Monitors sales performance metrics to achieve strategic account objectives.Contract negotiation and renewals experience.

Education

• Suffolk University

  Public Relations/Image Management

  2010 — 2012

Skills

• Apparel
• Social Media
• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Customer Service
• Public Relations
• Management
• Digital Media
• Microsoft Office
• Invoicing
• Online Retail
• Social Networking
• Wholesale Operations
• Event Planning
• Event Management
• Marketing
• Data Entry
• Entertainment
• Final Cut Pro
• Public Speaking
• Facebook
• Hospitality
• Microsoft Powerpoint