Devin Carroll
- Role
- Sr Manager, Customer Success at CARET
- Location
- Pittsburgh, PA, US
- LinkedIn followers
- 500 followers
Experience
Sr Manager, Customer Success
Oct 2022 — Present
Manage a team of Customer Success Managers and help develop them in their careers - Handle and de-escalate at-risk accounts for churn mitigation - Piloted a subscription election process for month-to-month customers to self-service elect to a subscription term resulting in 10% conversion rate with 0% churn and removing the need for manual quote generation - Helped launch outsourced team to handle requests from 5,300 transactional accounts by process creation, creating training…
Skills
- Account Management
- Salesforce.com
- Marketing Communications
- Advertising
- Digital Media
- Brand Management
- Promotions
- Social Networking
- Microsoft Office
- Adobe Creative Suite
- Strategy
- Social Media Marketing
- Pc
- Social Media
- Event Planning
- Graphic Design
- Event Management
- Marketing Strategy
- Marketing
- Online Marketing
- Mac Os X
- Digital Marketing
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