Devin Lane
Senior Customer Success Manager @ AllVoices
- Role
- Senior Customer Succcess Manager at Allvoices
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Devin Lane
Seasoned customer success professional with a practical and people-centered approach. I partner closely with enterprise and mid market teams—to drive adoption, support long-term success, and build trusted relationships. I take time to understand customer goals, how teams work day to day, and where I can remove friction or add clarity. Known for being organized, transparent, and calm under pressure, I aim to be a reliable partner who drives tangible business outcomes.
Experience
Senior Customer Succcess Manager
Aug 2024 — Present · Salt Lake City, UT, US
AllVoices streamlines anonymous employee reports, cases, and investigations for People teams in one secure platform. Plus AI automations that save our customers hours of manual work—summarizing cases, drafting reports, finding policies, and surfacing trends—so they can focus on people, not paperwork- Oversee a $1.3M ARR book of business across roughly 50 complex Enterprise and Mid-Market accounts- Own the post onboarding experience, including strategic account management, renewals, and upsell motions- Maintain 95%+ quarter-over-quarter retention, consistently mitigating risk and driving long-term customer value- Regularly lead Executive Business Reviews (QBRs) with senior directors and VPs, aligning platform impact to business goals- Provide strategic guidance and data-driven insights, leveraging product usage, operational metrics, and trend analysis- Act as a trusted advisor to senior stakeholders, influencing decision-making and roadmap alignment- Lead customer-facing project management, coordinating complex initiatives, implementations, and workflow changes- Partner cross-functionally with Product, Engineering, Sales, Support, and Marketing to deliver outcomes and resolve escalations- Translate customer feedback into actionable insights to inform product strategy and continuous improvement
Education
University of Utah
Bachelor of Science, Strategic Communication
2010 — 2014
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