Devin Klugh

Experience

1. Head of Training Product and Learner Experience

   Trust20

   Aug 2022 — Present

   Lead training and product teams, including subject matter experts, instructional designers, account managers, and developers, and collaborate across teams-Project manage for product development (using Jira and Monday), including new build, maintaining and improving existing build, and address bugs and UX issues-Understand learner issues and investigate solutions, communicate with stakeholders and learners to implement solutions-Maintain and troubleshoot problems within the learning management platform to ensure learners are able to access and complete their trainings-Create an Internal Knowledge Base for the Customer Success team and onboard new team members-Create and maintain Help Center articles and customer onboarding videos-Perform quality assurance on courses in English and Spanish to ensure a positive learner experience-Built an Account Management and Customer Onboarding team for enterprise clients-Collect learner feedback and work with psychometricians to ensure fairness and quality of courses and assessments

Education

• New York University

  Master's Degree, Educational Theatre

  2015

• Manhattanville University

  Doctor of Education - EdD, Educational Leadership

  2020 — 2025

• Harvard Kennedy School

  Executive Education

• The University of Georgia

  Bachelor of Science (B.S.), Psychology

Skills

• Microsoft Office
• Critical Thinking
• Social Media
• Teaching
• Community Outreach
• Facebook
• Research
• Nonprofits
• Public Speaking
• Theatre
• Psychology
• Tutoring
• Forensic Psychology
• Case Management
• Disaster Risk Reduction
• Customer Service
• Powerpoint
• Client Counseling
• Program Management
• Microsoft Word
• Public Health