Devin Hicks
.
- Role
- Job Developer Workforce Navigator at Pinellas County Urban League
- Location
- St. Petersburg, FL, US
- LinkedIn followers
- 500 followers
About Devin Hicks
Workforce Professional
Experience
Job Developer Workforce Navigator
Mar 2025 — Present · Pinellas County, FL, US
Serve as primary case manager for participants in workforce and senior assistance programs, providing employment coaching, resource navigation, and individualized service plans.• Conduct intake assessments, eligibility verification, and documentation tracking to ensure compliance with program guidelines.• Maintain detailed participant records and progress reports in Salesforce and program management systems.• Coordinate with business partners and local agencies to create job placement opportunities and community support resources.• Provide consistent updates and follow-up communication with clients, employers, and stakeholders to ensure satisfaction and retention.
Education
St. Petersburg College
Health Information Technology
Skills
- Research
- Healthcare
- Administration
- Hipaa
- Outlook
- Customer Service
- Data Entry
- Windows
- Microsoft Office
- Marketing
- Customer Satisfaction
- Training
- Sharepoint
- Access
- Insurance
- Software Documentation
- Cerner
- Escalation Resolution
- Data Analysis
- Quality Assurance
- Time Management
- Microsoft Word
- Team Leadership
- Strategic Planning
- Analysis
- Microsoft Access
- U.s. Health Insurance Portability and Accountability Act (Hipaa)
- Microsoft Excel
- Powerpoint
- Healthcare Information Technology
- Management
- Team Building
- Business Process Improvement
- Leadership Development
- Medicare
- Public Speaking
- Microsoft Outlook
- Leadership
- Information Technology
- Process Improvement
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