Devin Gallagher

About Devin Gallagher

I have 5+ years of global program management experience, prioritizing business needs and insights to manage multiple, concurrent programs at varied stages of maturity. I love to evolve program designs for maximum scalability and efficiency. I’m known for developing strong, clear communications that create clarity and confidence for stakeholders. I’m also skilled at designing and facilitating meaningful experiences for small and large audiences, virtual and in-person. I am known for fostering collaborative environments and building high-trust relationships across internal and external teams, and I am a big believer that there’s always a way through tricky situations, especially when armed with kindness.

Experience

1. Customer Service & E-commerce Supervisor

   Whole Foods Market

   May 2024 — Present · New Orleans, LA, US

   Manage capacity and labor of the front-end team in delivering an outstanding in-store checkout experience, and online grocery pickup experience for all customers-Ultimately responsible for converting positive customer experiences into sales; Monitor KPIs and visual cues to assess and redirect the Team’s performance-Account for and balance each business day’s cash operations for the store-Train and drive team members on delivering outstanding customer experiences, the safety and quality of outbound online orders, team productivity, and program execution; support collaborative and productive relationships with other departmental leaders and team members.

Education

• UC Santa Barbara

  Bachelor of Arts (B.A.), Communication & English

  2008 — 2012

Skills

• Project Management
• Salesforce.com
• Outlook
• Microsoft Excel
• Networking
• Customer Service
• Leadership
• Social Networking
• Microsoft Word
• Telecommunications
• Customer Satisfaction
• Training
• Social Media
• Public Relations
• Customer Relationship Management (Crm)
• Crm
• Microsoft Office
• Sales
• Oracle Applications
• Sales Process
• Management