Devinder Kumar Sharma
Seasoned Automobile After-Sales Professional || 20+ Years of Experience || Ex Cars24||Ex United Group || Ex :Volkswagen || Ex-Jaguar Land Rover|| EX- Maruti Suzuki || Honda and more
- Role
- Group General Manager at Safdarjang Motors Pvt Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Devinder Kumar Sharma
Results-Driven Automobile after sales Leader Seasoned professional with 20+ years…
Experience
Group General Manager
Oct 2022 — Present · Gurugram, IN
Group General Manager - Aftersales Operations at Safdarjang & Superon Hyundai, Gurgaon NCRTransforming Aftersales ExcellenceLeading and managing aftersales operations for Hyundai dealerships in Gurgaon NCR, driving business growth, and delivering exceptional customer satisfaction. With 3 years of successful tenure, I have consistently achieved 40% growth, showcasing my ability to drive business excellence.*Key Responsibilities:*- Oversee and manage aftersales operations, encompassing service, parts, and customer care- Develop and implement business strategies to drive growth, enhance customer satisfaction, and increase profitability- Lead, motivate, and develop a high-performing team of service advisors, technicians, and customer care executives- Analyze performance metrics and implement process improvements to optimize operational efficiency- Foster strong relationships with customers, OEMs, and internal stakeholders to drive business growth and loyalty*Achievements:*- Consistently recognized as CX Champions for FY 20••••25, awarded by Hyundai Motor India Ltd- Improved customer satisfaction ratings, achieving CX Delighted ratings- Successfully increased aftersales revenue by 40%, demonstrating exceptional business growth- Regularly awarded for outstanding performance on a monthly and quarterly basis by Hyundai Motor India Ltd
Education
Government Polytechnic College
Diploma
Amity University
Master of Business Administration - MBA
National Institute of Engineering
MME
Maharshi Dayanand University
Bachelor's degree
Skills
- Sales Management
- Team Management
- Product Development
- New Business Development
- Team Building
- Marketing Strategy
- Supply Chain Management
- Operations Management
- Business Development
- Microsoft Office
- Strategic Planning
- Customer Service
- Competitive Analysis
- Engineering
- Management
- Automotive
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