Devinder Dk Kumar

About Devinder Dk Kumar

SvayamMeraki Consultancy Pvt Ltd empowers hospitality ventures with tailored revenue strategies, operational consulting, and digital transformation solutions. With over 25 years of experience across leading brands like ITC, Marriott, and Lemon Tree Hotels, we bring expertise in revenue management, distribution, sales, and technology integration. A commitment to process optimization and leveraging Six Sigma principles ensures exceptional service delivery and operational excellence. Our team specializes in conceptualizing strategies for new hotel launches and optimizing call center operations and front office processes. Through a collaborative approach, we focus on driving business growth and enhancing profitability for clients. Our mission is to transform the hospitality landscape through innovation, efficiency, and guest-centric solutions.

Experience

1. Founder

   Svayammeraki Consultancy Pvt Ltd

   Feb 2025 — Present · Gurugram, IN

   25+ years in hospitality and still growing strong! Devinder has worked with top hotel groups like ITC, Marriott, and Lemon Tree covering a vast portfolio of Luxury, Upscale, Midscale and economy segment of hotels, mastering Revenue Management, Distribution, Sales and Marketing strategies, Alliances, and Front Office Operations. He\'s also a pro at Hospitality Call Center Operations, Technology transformation, and strategy planning for new hotels (100+ openings and counting as the journey progress!). Driven by his Six Sigma Green Belt experience, Devinder thrives process optimization and believes this to be a key for exceptional service delivery in hospitality, using technology.

Education

• Indian Institute of Management Ahmedabad

  Revenue Management, Revenue Management

  2014 — 2014

• D.A.V. Sr. Secondary School, Sec 8-C, Chandigarh

  High School, Pre-Medicine/Pre-Medical Studies

  1992 — 1997

• IHM SIMLA/ KURUKSHETRA UNIVERSITY

  Post Gradute Diploma and B.Sc., Hotel Management/INDUSTRIAL CHEMISTRY, ZOOLOGY

  1997 — 2000

Skills

• Hotels
• Reservations
• Digital Marketing
• Food & Beverage
• Hospitality Industry
• Revenue Forecasting
• Pre-Opening Experience
• Customer Satisfaction
• Hospitality
• Guest Service Management
• Yield Management
• Short Sales
• Rooms Division
• Opera
• Loyalty Marketing
• Brand Loyalty
• Tourism
• Hospitality Management
• Budgets
• Onq
• Hotel Management
• Banquets
• Reservation
• Hotel Booking
• Pre-Opening
• Online Travel
• Front Office
• Management
• Property Management Systems
• Resorts
• Micros
• Concierge Services
• Opening Hotels
• Revenue Analysis
• Leisure
• Sales