Devin Connolly
Head of Customer Success at Cropster
- Role
- Head of Customer Success at Cropster
- Location
- Sacramento, CA, US
- LinkedIn followers
- 500 followers
About Devin Connolly
Experienced Sales Manager with a demonstrated history of working in the information technology and services industry. Skilled in Food & Beverage, Sales, Coffee, Sales Operations, and Sales Management. Strong sales professional with a Bachelor of Science (BS) focused in Managerial Economics and Agricultural Economics from University of California, Davis.
Experience
Head of Customer Success
Feb 2021 — Present · Sacramento, CA, US
Cropster is a B2B SaaS providing software to the specialty coffee industry for production and quality assurance As Head of CS, I oversee our CS ops, customer segmentation, retention and manage our 3 CSMs and 2 part time regional CSMs o Built the CS team from within the sales and account management team, implementing hubspot ticketing, customer service workflows, customer segmentation and health monitoring o Achieved positive net revenue retention and a.27% average monthly revenue churn rate post trial. Work below our CEO and cross-functionally with Product Managers, Sales, Accounts Payable, Support and Marketing to align and share customer feedback and metrics to support product driven growth. Instilling a customer-obsessed culture with a strong emphasis on High/Low/Tech Touch customer service based on Appropriate Experience.
Education
California State University-Sacramento
Master of Business Administration - MBA, Entrepreneurship and Global Business
2023 — 2025
University of California, Davis
Bachelor of Science (BS), Managerial Economics and Agricultural Economics, 3.3 Major; 3.6 AVG undergrad (including city college at Victor Valley College)
2013 — 2015
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