Devin Williams

Experience

1. Senior Operations Manager

   The Funplex

   Jan 2024 — Present · Mt. Laurel, NJ, US

   Help to lead, direct, and manage the Aquatics, Rides, Arcade, Admissions, Food & Bev, & Retail Departments. • Oversee the day-to-day operation of the amusement park in the absence of the General Manager. • Responsible for providing supervision, guidance, coaching, and training of all employees including, Supervisors and front-line team members. • Conduct regular reviews of the team to ensure optimum performance. • Work closely with the GM and CEO to implement and manage business philosophies, and team-based and individual goals and ensure the highest of standards and guest satisfaction. • Responsible for strategically managing resources and budgets to ensure profitability goals are met. • Efficiently manage the cost of labor based on the manufacturer’s recommendations, safe operation, and the facility’s attendance. • Improve operational efficiency to enhance the guest experience and reduce operational costs. • Ensure all guest incidents are appropriately managed, recorded, and reported and are satisfactorily resolved while adhering to the policies and procedures. • Manage any emergencies that may arise in order to minimize possible damage, loss, or injury to any guests, co-workers, or company property. • Ensure all policies, procedures, manuals, risk assessments, and ride checklists are in place, reviewed periodically for adequacy, and make any necessary updates. • Lead the admissions team to ensure all point-of-sale stations are running effectively.• Develop ongoing training for all cashiers to ensure proper cash handling and improve team member\'s knowledge of the facility, products, discounts, and specials the Funplex has to offer. • Oversee the park service team to ensure that park cleanliness is exceptional and meets Funplex standards. • Working with the CEO and General Manager to develop strategic plans and initiatives. • Communicate effectively with all departments including Facility Maintenance, Ride Maintenance, and Sales/Marketing teams.

Education

• George Washington High School

  Advanced Diploma

  2010 — 2014

• James Madison University

  Hospitality Management , Tourism and Travel Services Management + Minor in Business

  2017 — 2019

• Virginia Commonwealth University

  Environmental Studies

  2014 — 2015