Devin Smith

About Devin Smith

Marketing Delivery Analyst with experience supporting multi-channel customer campaigns through audience segmentation, data validation, and scalable data workflows. Strong background in SAS and SQL-driven analytics within a regulated financial services environment, delivering accurate, time-sensitive data outputs to support campaign execution and measurement.I excel at turning large complex data into clean, actionable outputs that improve campaign accuracy, operational efficiency, and performance measurement. Currently expanding my skills in Power BI and data visualization to enhance reporting and stakeholder insights.

Experience

1. Collections Specialist

   Bread Financial

   May 2022 — Present

   As a top-performing late-stage collection specialist, I consistently rank in the top 10% of my peers for procuring payments from past-due card members. With exceptional verbal and written communication skills, I excel at negotiating payment options and establishing rapport with a variety of customers, all while working remotely. My active-listening skills enable me to provide quality customer service and adhere to regulations while following approved scripts. I am proficient in utilizing technology to document payment arrangements and meet established goals for balances saved, pay-by-phones collected, and call quality. Additionally, my strong time-management and organizational skills allow me to handle multiple expectations in a performance-based remote call center environment.

Education

• Salem High School

  High School Diploma

  2008 — 2012

• Lake Erie College

  BBA (incomplete), Bachelor of Business Administration

  2012 — 2013