Devin Rivera

About Devin Rivera

Results-driven Business Systems Analyst | Project Management | Driving Excellence in IT SolutionsWelcome to my profile! I\'m Devin Rivera, a seasoned Business Systems Analyst with over two years of dedicated experience and more than a decade in the dynamic realm of Information Technology. I specialize in project and product deployment, utilizing my expertise to optimize system performance and enhance overall business operations.In my recent role as a Business Systems Analyst at Stanford University, I played a pivotal role in strategically analyzing and migrating 100 business groups and users across Stanford University, Stanford Adult Hospitals, and Stanford Children\'s Hospitals from Avaya to the Cisco Unified Contact Center Enterprise platform. My proficiency extends to detailed business requirements formulation, project documentation, and facilitating effective project planning. My ability to troubleshoot complex issues and optimize the quality of systems has been demonstrated through successful project deliveries.Previously, at Panasonic Avionics Corporation, I served as a Data Management Specialist, leading a support team and engaging with inventory management software to streamline global business operations. My commitment to maximizing productivity and efficiency is evident in my experience supporting technical teams, delivering effective training, and ensuring seamless data management.I bring a customer-first mindset, valuing collaboration and rapid execution to meet evolving business needs. Let\'s connect and explore how my skills in project management, technical leadership, and business system analysis can contribute to the success of your organization.

Experience

1. Business Systems Analyst

   Starbucks

   May 2024 — Present · Seattle, WA, US

   Overhauled the Partner Files Smartsheet workspace, redesigning dashboards to provide a comprehensive and visually appealing overview of partner file status for stores included in Release 2, Waves 1 - 3.Revamped and developed new intake forms to improve tracking of partner files for stores with limited or no status updates.Maintained the integrity and functionality of the Partner Files Smartsheet workspace by regularly cleansing, updating, and analyzing data to ensure accuracy and consistency. Proactively addressed issues and implemented improvements based on feedback from store and district managers.Analyzed existing document types in OpenText to identify opportunities for further cost reduction through the creation of new document types.Developed and standardized process flow diagrams in Miro to enhance process clarity and ownership.Collaborated with Starbucks Technology and OpenText to develop a flowchart diagram for critical logic changes to reduce digitization errors. Facilitated the resolution of a critical data-related issue impacting the digitization process. Collaborated with cross-functional teams to identify an alternative resource and expedite research into the root cause of missing partner data in the vendor\'s lookup table.Collected and analyzed existing documentation and data to inform recommendations for improving newly developed business procedures.Developed a robust Smartsheet-based test plan template with automated error tracking, streamlining issue identification and resolution during testing phases.Developed and refined Smartsheet automations to track changes across the workspace, ensuring data integrity and facilitating efficient reporting.Collaborated with Starbucks Technology and a third-party vendor to identify system limitations affecting the future digital document destruction process. Worked with impacted teams to redesign workflows, ensuring compliance and aligning business processes with system capabilities.