Devin Heffernan
Senior Customer Success Manager @IBISWorld
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WORK HISTORY
Senior Customer Success Manager @IBISWorld
Manage Strategic Relationships with key clients, including Fortune 500 and large Accounting Firms, by assisting with successful implementation and resource adoption-Develop and execute strategies to drive customer engagement, retention, and expansion-Implement customer success training programs to onboard new clients and educate existing ones-Lead Quarterly Business Reviews with key stakeholders to align with their goals and ensure success-Promote the utilization of new features and functionalities of our product amongst our current customer base
EDUCATION
Loyola College in Maryland
Bachelor of Business Administration (B.B.A.)
SKILLS
ABOUT DEVIN HEFFERNAN
Senior Account Manager with 10+ years building and managing high-value client…
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