Devin Hayes

Wells Fargo Business Relationship Support

Role
Business Relationship Support at Wells Fargo
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Business Relationship Support

    Wells Fargo

    Dec 2024 — Present · US

    Business Relationship Support Representative in Dedicated Client Services within Global Treasury Management (GTM) as part of Enterprise Functions- Service treasury management products and services- Identify and resolve client issues, acting as a liaison between the client and bank operations, sales officers, vendors and Relationship Managers to ensure the delivery of quality services to meet and exceed client needs- Identify trends through client interactionsIdentify exceptions and suggest products, procedures or services that will assist in streamlining the clients\' interactions- Train clients on products and services to ensure optimal delivery and meet implementation needsPerform post implementation product usage and customer billing reviews- Identify opportunity for process improvements- Review and analyze the decision process for customer accounts- Verify compliance and report identified issues for resolution- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Education

  • Western Governors University

    Master of Business Administration - MBA

    2022 — 2024

  • Saint Augustine’s University

    Political Science with minor in Pre-Law and minor in Criminal Justice

    2014 — 2019

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Devin Hayes — Business Relationship Support at Wells Fargo in Charlotte, NC, US | Unifers