Devin Lo
Assistant Director @Pencil Studio
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WORK HISTORY
Assistant Director @Pencil Studio
Markham, ON, CA
My role is to assist the Studio Director in performing the administrative tasks associated with the day-to-day operations of an independent art studio, including but not limited to greeting clients, handling sales, customer service, student registration, information management, Standard Operating Procedures (SOP) composition, staffing management and scheduling (human resources), classroom teaching assistance.Currently, I am leading a digital transformation project to rethink our digital strategy, and better leverage our digital resources to deliver our services to our clients more effectively.Key components include: payment management system, prepaid credits management system, booking management system, customer information management systems, and digital marketing.The transformation is being delivered in phases using a rapid prototyping project methodology in order to gather requirements while exploring alternatives, thereby merging Discovery and Alpha phases of the agile project methodology before spending real money on the Beta phase.Work items are tracked using Azure DevOps boards, configured for the Agile process.As part of the digital transformation, I single-handedly built new data reporting tools in Google Sheets, leveraging advanced Excel functions to create reports which show important statistics such as our retention rate of first time trial students, current attendance and class slot utilization. These statistics can help us to optimize our class schedule, art projects offered, advertising efforts, and more.Together with the Studio Director, we successfully transitioned our class model from in-person to online learning during the COVID-19 pandemic. We have also successfully transitioned back to in-person successfully and safely during the 2021-22 school year.
EDUCATION
York University
Bachelor of Science - BS, Computer Science
University of Waterloo
Bachelor of Applied Science (B.A.Sc.), Civil Engineering
SKILLS
ABOUT DEVIN LO
Currently working at MPBSDP as a Senior Programmer Analyst since May 2024. I previously worked at a different ministry, MTO, as a Senior Programmer Analyst from August 2023 to May 2024, having joined as a co-op student in May 2022. I am also the Assistant Director of Pencil Studio (children\'s art school), and I am currently leading a transformation project there to use our digital resources more effectively. I have also previously been the head TA for EECS 3311, 2011, 3101 and 2001 at York University under Ilir Dema. I am experienced in programming and teaching in Java. I hold a Bachelor of Science (B.Sc.) in Computer Science from York University, and a Bachelor of Applied Science (B.A.Sc.) in Civil Engineering from University of Waterloo.
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