Devin Bosley

About Devin Bosley

Network Operations Professional with hands-on experience supporting hyperscale data…

Experience

1. Tier 2 Help Desk Technician

   Agenda Consulting

   Jan 2025 — Present · Fredericksburg, VA, US

   Act as the primary technical liaison for security-related escalations, delivering Tier 2 support across client environments with a strong focus on cybersecurity- Monitor, triage, and remediate threats using Sophos Intercept X EDR, Sophos Mailbox Protection, and integrated MDR solutions, ensuring timely incident response and minimizing potential compromise- Configure and maintain Sophos firewalls, managing rule sets, performing firmware upgrades, and analyzing firewall logs to detect anomalies and unauthorized access attempts- Administer JumpCloud MSP, managing identity and access across multiple tenants; enforce group policies, password rotations, and zero trust principles for user onboarding and offboarding- Create, document, and refine secure onboarding/offboarding procedures, ensuring consistent provisioning of accounts, devices, MFA, and VPN access for new users while maintaining audit trails for compliance- Collaborate with internal cybersecurity teams and external vendors to deploy patches, respond to vulnerabilities, and participate in quarterly penetration test remediation projects- Provide guidance to junior technicians and contribute to standard operating procedures (SOPs) to streamline support workflows and improve organizational knowledge retention.Key Achievements- Reduced phishing incidents by 35% through proactive tuning of mailbox protection policies and user education initiatives- Assisted in the rollout of a centralized endpoint protection platform across multiple clients, improving threat visibility and response times.