Devi L.

Project Manager @Progressive Infotech Pvt. Ltd

Noida, IN

Program Manager | Medanta the Medicity (Global Health Limited)June 2024 – PresentDriving IT operations for one of India’s leading healthcare organizations. Achievements include:34% improvement in project quality and 27% cost reduction via automation and resource optimization.Led a 63-member team, improving service turnaround by 21% and ensuring 99%+ SLA compliance.Automated IT operations handling tickets/month, reducing MTTR by 78%(from 2.43 hrs to 0.54 hrs).Managed devices, achieving 99% SLA compliance. Led successful IT audits (JCI, NABH, ISO, ISMS).Program Manager | MAX Healthcare Institute LimitedNov 2022 – June 2024Led IT operations for India’s largest healthcare network. Key achievements:Led a 120-member team, improving service turnaround by 21% while maintaining 99%+ SLA adherence.Increased project quality by 32% and reduced IT costs by 26% through automation.Automated service desk for tickets/month, cutting MTTR by 90%(from 5.43 hrs to 0.52 hrs).Managed devices with 99% SLA compliance and spearheaded IT audits (JCI, NABH, ISO, ISMS).