Devika Wimalkantha

About Devika Wimalkantha

Director of Retail Banking and Operations with over two decades of experience in financial services, with a focus on leading retail banking teams, driving deposit and loan growth, and delivering operational excellence. Proven track record in building and executing branch strategies that enhance customer engagement, optimize performance, and support overall profitability.Expert in small business banking, risk management, consumer and small business lending, and multi-site operational oversight. Strong ability to lead and develop high-performing teams, foster a culture of accountability, and drive results through coaching, mentorship, and talent development.Strategic and hands-on leader, adept at aligning retail banking operations with corporate goals while maintaining a strong focus on compliance, customer service, and community involvement. Known for cultivating collaborative environments that support innovation, growth, and long-term customer relationships. I also provide oversight and strategic direction for the branch operations management, facilities and securities teams, working closely with department heads to ensure alignment with bank-wide goals.Holds a Bachelor of Science (B.S.) in Healthcare Administration Management from George Mason University and Master of Business Administration (MBA) from Longwood University.

Experience

1. Senior Vice President - Director of Retail Banking

   John Marshall Bank

   Jan 2025 — Present

   Banking professional with 21+ years of working in the financial services industry. As a Retail Administration Manager, I will be managing/leading the overall performance in all eight of John Marshall Bank’s branch locations along with the following:• Promote a superior service culture through visible leadership, coaching, training, and guidance• Lead activities to promote cross-selling bank products and services initiatives amongst the retail team• Responsible for directing the activities and contributions of the branches to achieve established retail and strategic bank goals• Provide insight and perspective on the development of bank campaigns, recognition programs, and incentive plans• Lead and facilitate monthly meetings for retail staff to maintain and reach goals, receive and give feedback, and insure peak operating quality

Education

• Longwood University

  Master of Business Administration - MBA

• George Mason University

  Bachelor of Science (B.S.), Health/Health Care Administration/Management

  2002 — 2007